The Hills Shire Council will be welcoming back residents and customers to some of its facilities from today (Monday, October 11). 
“This is fantastic news and has been made possible thanks to our residents who made vaccination a priority. The Hills Shire has one of the highest vaccination rates in NSW, with almost 85 per cent of the region [15 years and older] fully vaccinated,” Mayor of The Hills Shire, Dr Michelle Byrne said.  “I am so proud of our community and the role we have all played in trying to reduce the spread of COVID-19 and ensuring that we can open up as soon as possible.
“We’ve been working hard to maintain our services and facilities like our parks and playgrounds, and now we ready to welcome you back in our venues, like our libraries. 
“Please continue to stay safe, wear a mask, check in with a QR code and let’s welcome back our business community who I’m sure are very excited to open their doors to customers,” Mayor Byrne added.  As a condition of entry into Council facilities, and inline with the latest NSW Public Heath Order, people aged 16 and over are required to produce valid proof of their vaccination on entry and check in with a QR code. 
The wearing of masks will also continue inside Council venues for those aged over 12. 

Customer Service Centre at Council’s Norwest Administration Building

The Hills Shire Council’s Customer Service Counter will reopen for fully vaccinated customers between 10am and 2pm by appointment only and for a limited range of services. Please contact Customer Service on (02) 9843 0555 to book your appointment.  A Quick Drop service will also be available at Concierge, where applications can be dropped off, with staff contacting customers once the documents have been reviewed. You can still access the full range of online services by visiting Council’s website,  


All Hills Shire Library Branches will be open from Monday, October 11, with new opening hours and at a reduced capacity.  Branch hours: 
Castle Hill
Monday – Friday: 9.30am – 5pm
Saturday: 9.30am – 5pm
Sunday: 1pm – 5pm

Rouse Hill
Monday – Friday: 9.30am – 5pm
Saturday: 9.30am – 5pm
Sunday: 1pm – 5pm

Baulkham Hills
Monday – Friday: 10am – 5.20pm
Saturday: 10am – 1pm

Monday – Friday: 10am – 5.20pm
Saturday: 10am – 1pm

Library members will be able to return and borrow books, as well as use the computers, photocopier and printing services. 
Click & Collect will also continue at all Hills Shire Library Branches. Members can request up to five items via the FREE Hills Shire Library App, which is available to download from the App Store and Google Play, and then collect them at a scheduled time. 

Community Centres 

Council’s community centres will re-open to existing hirers with limits on capacity and inline with the current legislation. 
For further information or for updates, please follow Council and The Hills Shire Library Service’s social media handles – Facebook, Twitter and Instagram – or visit The Hills Shire Council website,